1. [Clacky](https://clacky.app/) 2. › 3. [A–Z](https://clacky.app/features/#a-z) 4. › 5. [Answers](https://clacky.app/answers/) 6. › 7. Why does my Clacky receipt say Polar? Answer # Why does my Clacky receipt say Polar? Your Clacky receipt says Polar because Polar (polar.sh) runs Clacky’s checkout as its merchant of record: Polar takes the payment, handles the tax, sends the receipt and issues your licence key. So an email or a charge from Polar for $4.99 (plus any tax where you live) is your Clacky purchase. Clacky itself never sees your card details. [Try free for 3 days](https://clacky.app/try/)[Pricing](https://clacky.app/#pricing) ## What a merchant of record does A merchant of record is the company that legally sells the product to you and deals with the payment side. Polar’s own documentation describes Polar as a merchant of record that takes on the liability for international sales taxes and handles the tax filings and payments for the makers it sells for. It says it uses Stripe Tax to work out the tax. That is why the price on clacky.app is $4.99 before tax. Polar adds sales tax or VAT at checkout where it applies. ## What is in your email from Polar Everything you need to activate Clacky comes from Polar. See [where is my licence key?](https://clacky.app/answers/licence-key-activate/) - Your receipt for the payment. - Your licence key, which starts with CLACKY-. It is also on the thanks page right after checkout. - Both go to the email address you typed at checkout. Check spam if you don’t see them. ## Find a receipt again Lost the email? Your receipts and your key stay in Polar’s customer portal. 1. Search your email for Polar. 2. Or open [Polar’s customer portal](https://polar.sh/clacky/portal) and sign in with the email you bought with. 3. In Clacky, Settings → Licence also links there: **Your Macs and receipts:** Polar customer portal. ## What Clacky gets from Polar Polar shares your email address and order details with Clacky so we can provide your licence and help when something goes wrong. We don’t use them for anything else, and we don’t sell or share them. Polar’s own handling is in [Polar’s privacy policy](https://polar.sh/legal/privacy). More on our [privacy page](https://clacky.app/privacy/). ## Refunds and questions You can get a refund within 7 days of buying (14 days where your local law gives you longer). Email hello@clacky.app, and the refund goes back through Polar. A refund revokes the licence key. Details on [refunds](https://clacky.app/refunds/). ## Where these facts come from Checked on 5 November 2026. - Polar as merchant of record, taxes and Stripe Tax: [Polar docs, Merchant of Record](https://polar.sh/docs/merchant-of-record/introduction) - What Polar shares with Clacky: [Clacky privacy page](https://clacky.app/privacy/) and [Polar’s privacy policy](https://polar.sh/legal/privacy) ## Questions ### I don’t remember buying from Polar. What is this charge? Polar runs checkouts for many software makers. If the receipt names Clacky, it is your Clacky purchase. If you don’t recognise a charge, email hello@clacky.app with the receipt and we’ll look. ### Why was I charged tax on Clacky? The $4.99 price is before tax. As merchant of record, Polar adds sales tax or VAT where the law requires it. ### Do I need a Polar account? No account is needed to buy. To see receipts later, sign in to Polar’s customer portal with the email you bought with. ### Does Clacky see my card number? No. Polar takes every payment, and Clacky never sees your card details. Facts checked on 5 November 2026. ## Related - [Where is my Clacky licence key?Your Clacky key is in your receipt email from Polar and on the thanks page, and starts with CLACKY-. Paste it in Settings → Licence and click Activate.](https://clacky.app/answers/licence-key-activate/) - [Why isn’t Clacky on the Mac App Store?Clacky is sold directly at clacky.app through Polar. It is still signed and notarized by Apple, and it updates itself inside the app.](https://clacky.app/answers/why-not-mac-app-store/) - [Is Clacky a subscription?No. Clacky is $4.99 once for 1 Mac, with every update included and no subscription. Try it free for 3 days first, no card.](https://clacky.app/answers/is-clacky-a-subscription/) - [RefundsHow refunds work, within 7 days of buying.](https://clacky.app/refunds/) - [PrivacyWhat Clacky does and never does, and every request it makes.](https://clacky.app/privacy/) - [I bought Clacky before. Do I pay again?No. If you bought Clacky before, your licence keeps working with every update, and older keys keep the Macs they came with.](https://clacky.app/answers/bought-clacky-before/) [A–Z](https://clacky.app/features/#a-z)[Pricing](https://clacky.app/#pricing)[Every feature](https://clacky.app/features/) ## Make something on your Mac today. 3 days free, every feature. Then $4.99 once. [Try free for 3 days](https://clacky.app/try/)