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How do I get help with Clacky?

The fastest way is Boop Support: choose More → Boop Support… in Clacky's menu-bar menu, write your question, and Justinas, the person who makes Clacky, answers you there.

You can also email hello@clacky.app, or ask Ask Boop for step-by-step help with a setting.

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Clacky Boop Support window: real human Justinas answers a question about a recording, with step-by-step pictures below

Every way to get help

WayWhereWho answers
Boop SupportClacky's menu → More → Boop Support…Justinas, a real person
Support pageclacky.app/feedbackJustinas, the same chat as in the app
Emailhello@clacky.appJustinas
Ask BoopInside Boop Support, or ⌘K in the Clacky windowAn AI assistant, with numbered steps
This siteAnswers and the guidesWritten answers

How to use Boop Support

Nothing is sent before you press Send. The app keeps a ticket number on your Mac so you can read the reply, and there is no account. Messages are private.

  1. Click Clacky's icon in the menu bar, then More → Boop Support….
  2. Write what happened, in your own words. Add a screenshot if it helps.
  3. Add your email if you want an answer by email too. Tick Include to send your Clacky and macOS versions, which often makes a fix faster.
  4. Press Send. Replies show in the same window, sometimes with step-by-step pictures.

Ask Boop, for quick how-to steps

Ask Boop answers "how do I…" questions with numbered steps and pictures. If the answer is a setting, Do it for me flips it for you, and Undo puts it back. Boop's answers are written by an AI model (Claude, by Anthropic). Your question, Clacky's version and which features are on are sent to write the answer, never your name, email or licence key. If Boop isn't sure, Talk to Justinas opens Boop Support.

Try these first

  • No sound at all? Check the switch at the top of Clacky's menu, your Mac's volume and Settings → Sounds → Output.
  • No keyboard sounds? Allow Input Monitoring in System Settings → Privacy & Security, then quit and reopen Clacky. The guide to keyboard sounds not working has every fix.
  • Silent during a call? That is Quiet during calls, on by default. The menu offers Play Sounds Anyway.
  • Can't find Clacky's icon? A full menu bar can hide it. Open Clacky again from Applications and its window appears.
  • Lost your way in the app? More → Welcome Tour… in the menu walks you through it again.

Licence, refunds and privacy requests

For a lost licence key, moving your licence, a refund or a privacy request, email hello@clacky.app or use the contact page. Refunds are explained on the refunds page.

Questions

Is Boop Support a bot?

No. Boop Support is answered by Justinas, who makes Clacky. Ask Boop, the quick-steps helper inside it, is the AI part, and it says so.

Can I get help before I buy Clacky?

Yes. Boop Support works during the 3-day free trial, and the support page on clacky.app works without the app.

How do I report a bug?

Open Boop Support, say what you did and what happened, tick Include for your versions, and attach a screenshot if you can.

Does Clacky have a user manual?

Every feature has its own page on clacky.app/features, and these answers cover the common questions.

Facts checked on 5 November 2026.

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